Privacy Policy

Last Updated: April 2026

At Sepilok Nature Lodge, we believe that privacy is the foundation of a premium experience. As you embark on an odyssey through the Sandakan frontier, we are committed to protecting the personal information you entrust to us. This policy outlines how we collect, use, and safeguard your data across our digital platforms and physical sanctuaries.

1. Information We Collect

To curate your bespoke expedition, we collect information that allows us to provide a seamless and personalized service:

Identity Data: Full name, passport details (required for park permits and island manifests), and date of birth.
Contact Data: Email address, phone number, and billing address.
Travel Preferences: Dietary requirements, physical health considerations for trekking, and specific wildlife interests (e.g., birding targets).
Technical Data: IP address, browser type, and usage patterns on our website to improve your digital experience.

2. How We Use Your Information

Your data is utilized strictly to enhance your journey and manage our operations:

Booking & Logistics: Securing permits for protected areas, arranging private transits, and managing resort check-ins at KWR, SNL, or Lankayan.
Personalization: Tailoring our "Bespoke Journey Curation" to your specific needs and interests.
Communication: Providing essential travel updates, itinerary changes, and, with your consent, exclusive insights into the Sandakan frontier.
Legal Compliance: Adhering to Malaysian regulatory requirements, including the PDPA 2010.

3. Data Stewardship & Security

We treat your data with the same level of care as we treat the ecosystems we protect.

Protection: We implement high-level encryption and secure server protocols to prevent unauthorized access or disclosure.
Retention: We only store your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

4. Third-Party Disclosures

SNL Sandakan does not sell or trade your personal data. We only share information with trusted partners essential to your expedition, such as:

Official wildlife and marine park authorities for mandatory permits.
Authorized payment gateways for secure financial transactions.
Specialized conservation partners when required for "Impact Travel" initiatives.

5. Your Rights

Under the Malaysian PDPA, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Update any inaccurate or incomplete information.
Withdrawal: Withdraw your consent for marketing communications at any time.

6. Cookies & Digital Experience

Our website uses "cookies" to analyze traffic and optimize your browsing experience. This allows us to understand which parts of the frontier interest you most, helping us refine our digital storytelling. You may choose to disable cookies through your browser settings, though some site features may be limited.

7. Contact Us

For any inquiries regarding your privacy or to exercise your data rights, please contact our stewardship team:

Email: sepiloknaturelodgeborneo@gmail.com

Location: Sandakan, Sabah, Malaysia